The Experience

This is a special new episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, guest host Kim Howland, Avaya’s Global VP of Marketing, is joined by the company’s CEO, Alan Masarek, for a conversation on the future of the organization as Avaya turns the page from its financial restructuring. They discuss the four key objectives Avaya will be investing in; what customers, partners, and shareholders can expect over the next six months; and much more. Press play and join us for another engaging conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.comAvaya ENGAGE is going virtual! Catch a live stream from the main stage and choose from over 20 breakout sessions — all part of a free, three-day virtual experience June 19-21. Don’t miss our CEO, Alan Masarek, sharing his vision of Avaya’s next level service and technology; guest speaker, Mark Pollock, whose story involves pursuing the use of technology to cure paralysis; and Avaya’s Product & Engineering team showcasing our innovative technologies and the ability to choose your journey forward! Register for ENGAGE virtual here!

Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s show, guest host and Avaya’s Head of Analyst and Influencer Relations, Chris Bain, sits down with Tom Cheong, Founder and Managing Director of Silver Spring Pathfinder, a company with a goal of creating meaningful employment for the disadvantaged in Singapore using technology as an enabler. Tom joins Chris to talk all about the amazing work he and his company are doing to get disadvantaged people into work, and the technology powering their efforts. So get ready for another insightful conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.To learn more about the incredible work Tom Cheong and his team are doing, visit the Silver Spring Pathfinder website.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.comAvaya ENGAGE is going virtual! Catch a live stream from the main stage and choose from over 20 breakout sessions — all part of a free, three-day virtual experience June 19-21. Don’t miss our CEO, Alan Masarek, sharing his vision of Avaya’s next level service and technology; guest speaker, Mark Pollock, whose story involves pursuing the use of technology to cure paralysis; and Avaya’s Product & Engineering team showcasing our innovative technologies and the ability to choose your journey forward! Register for ENGAGE virtual here!

Welcome back to ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, Avaya’s Head of Analyst Relations and Storytelling and guest host Chris Bain, speaks with Bryant Richardson, the fractional Chief Information Officer for Skybridge Americas and President of Real Blue Sky, LLC. The pair speak about the best ways to enhance customer and employee experience in the contact center through cloud, as well as the value created by transitioning from an on-premises solution. Sit back and enjoy this timely conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.comWe also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s show, guest host and Avaya’s Head of Global Marketing, John Colvin, speaks with the Vice President of Channels at Avaya, John Lindsley, about the ways Avaya is enabling partners to innovate without disruption. They also discuss the best ways to leverage technology to grow your business while engaging customers across multiple touchpoints. So, press play and get ready for another thought-provoking conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.comWe also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back to ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. As we wrap up Season 2 of ‘The Experience,’ we're excited to announce that our final episodes will be guided by a fantastic selection of different guest hosts. We hope you'll enjoy hearing some new voices as we conclude our second season. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.comWe also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. We have a very special episode in store today! Special guest host and Avaya’s Head of Corporate Communications and Influencer Relations Ginny Davis-Lee, hosts a thoughtful discussion in honor of International Women’s History month. Join her as she sits down with Kathy Sobus - Senior Director of Collaboration Go-To-Market at ConvergeOne, Michelle Taylor - Chief Information Officer for Leon County Government, and Tammie Briscoe – Vice President of Customer Support for North America at Avaya, to talk all about supporting, uplifting, and celebrating women in tech, not just this month but everyday. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

It’s time for another exciting episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya’s Customer Engagement Solution Sales Lead for the Middle East, Africa & Turkey, Ahmad Dorra.  Together, Ahmad and Steve explore the metaverse, explaining what it is, and unpacking how organizations can deliver customer experience within this new digital frontier.If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s episode airing on International Women’s Day, Steve is joined by the C.I.O. and Director of I.T. for Pennsylvania's Dauphin County, Elizabeth Zeigler Parry. Together, Elizabeth shares with Steve some of the challenges of digitizing government communications and the rewards of pivoting to the cloud. This is an episode you do not want to miss! Make sure if you’ve enjoyed the show, to like us and subscribe so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya. Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today is a very special episode! We are celebrating Black History Month with a special panel discussion hosted by our own Steve Forcum. For the conversation, Steve is joined by Avaya employees Roger McDaniel, Service Provider Channel Sales; April Owusu, Solutions Marketing Specialist; and Ariel Wilkins, Public Sector Marketing Manager. Together, the group discusses their support for and celebration of Black History Month and shares some of their own personal stories and experiences. Make sure, if you’ve enjoyed the show, to like us and subscribe, so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya’s Chief Human Resources Officer, Anna-Marie Crowley, who helps spearhead Avaya to be a destination place to work. Anna-Marie joins Steve to talk all about the best ways to keep employees engaged in a “Work from Anywhere” world and what the office of the future may look like. This is one episode you don’t want to miss. Don’t forget, if you’ve enjoyed the show, like us and subscribe so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Adventure Racing legend, multi-sport athlete, coach, author and speaker, Nathan Fa’avae! Nathan joins Steve to talk all about endurance in the face of adversity, team building, effective collaboration, and so much more.To find out more about Nathan’s professional coaching and training services or to purchase his book: Adventurer at Heart, visit this website. If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon!Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon!Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya's Education Vertical Director, Julie Johnston! Together, Julie and Steve discuss trends in next generation learning tools, and how those tools can be best utilized to attract and retain students in the current era of declining university enrollment.For additional resources, follow these helpful links:Spaces Learning websiteSpaces Learning for Higher Education Case StudyAims Community College Reduces Phone System Workload by 30% Using Avaya SolutionFlorida State University Serves its Students and Community Through Innovation and Collaboration | AvayaIf you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by the Founder, CEO, and Lead Analyst at Aragon Research, Jim Lundy. Having 30 years of technology and management experience, Jim recently released The New Playbook for Unified Communications & Collaboration focused on the concept of hybrid cloud – a unique blend between public SaaS, cloud, and private cloud. Steve and Jim dive into the benefits of hybrid cloud and discuss why large enterprises should be seriously considering it as an option for the future.You can follow Jim on Linkedin and you can learn more about the exciting work Aragon Research is doing on their website.If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon. Happy Thanksgiving! Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. For this episode, Avaya’s Chief Human Resource Officer, Anna-Marie Crowley, is guest hosting for Steve Forcum and speaking with Reeva Kymer, the Director of ESG and Philanthropy at Avaya.  Together, Reeva and Anna-Marie discuss Avaya’s 2021 Corporate Responsibility Report and share some highlights from the company’s ESG performance. Avaya’s 2021 Corporate Responsibility Report highlights include:Utilizing Avaya technology to meet societal needs, Avaya delivered exceptional education experiences, helped businesses grow, and supported persons with disabilities.Reinforcing its commitment to diversity, equity, inclusion, and belonging (DEIB), Avaya added “Inclusion” to the company’s cultural principles.Hosting the seventh annual Month of Giving—a spirited campaign that brings together employees, partners, suppliers, and customers from around the globe—in October of 2021. The Avaya community raised more than $140,000 to support its partner, Save the Children.Ongoing corporate social responsibility efforts (CSR) in India focused on programs enhancing the quality of education, utilizing our technology to improve access to health and education and building employability skills in support of poor and marginalized populations. Funds distributed by Avaya India’s CSR program benefited more than 8,500 children and young adults between fiscal years 2020 and 2021.Driving employee engagement, Avaya launched its inaugural SPARK WEEK in February of 2022, consisting of education sessions designed to help employees learn and grow, both professionally and personally.Additional ResourcesLearn more about Corporate Responsibility at AvayaRead our blogs:Avaya’s Commitment to a Responsible Supply ChainRecognizing and Empowering People: A View of Avaya’s DEIB InitiativesAvaya’s Environmental, Social, and Governance Strategy—Creating Better Experiences WorldwideIf you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon!Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. For this episode, Steve Forcum is speaking with the Financial Services Sales Director at Avaya, Bob Backes and the Customer, Sales and Service Managing Director at Accenture, John McNally. Bob and John join Steve to discuss using AI technology to make banking and financial services more effortless for customers, as well as employees. You can follow Bob Backes on LinkedIn, as well as John McNally and you can learn more about the exciting work Accenture is doing on their website.If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.

Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode Steve Forcum is joined by the Practice Leader in Digital Workspace at Omdia, Tim Banting. Tim sits down with Steve to talk all about composable enterprises and how they are able to innovate and adapt rapidly and dynamically.  Don’t forget you can follow Tim Banting on LinkedIn, and Twitter, and you can learn more about the amazing work Omdia is doing on their website.If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.Follow UsTwitter @AvayaFacebook @AvayaInstagram @AvayaIncYouTube @AvayaLinkedIn @AvayaPresented by Avayawww.Avaya.com________________________________________________________We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.