Insights Unlocked

Insights Unlocked

How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even how you can make yourself recession-proof. Insights Unlocked is a curiosity-inspiring, real people, real experiences podcast brought to you by UserTesting (formerly Human Insight Podcast and UXpeditious). Join us as we learn firsthand from notable names in the industry, including Laura Klein, Sarah Doody, Janice Fraser, Jacob Nielsen, Teresa Torres, and C. Todd Lombardo. Guests bring their insights from companies such as IKEA, Best Buy, Figma, T. Rowe Price, Microsoft, Tesco Bank, AAA, and more. Episode guest hosts include UserTesting CEO Andy MacMillan, UserTesting Chief Product Officer Michelle Engle, UserZoom founder Alfonso De La Nuez, and others. Hosted by Nathan Isaacs, UserTesting's Senior Manager for Content Production and a former award-winning journalist. Listen and subscribe to Insights Unlocked wherever you get podcasts. Show notes, curated clips and more at usertesting.com/podcast.

Episodes

What to consider when designing your augmented future

April 22, 2024 • 27 mins
In this Insights Unlocked episode, UserTesting’s Andy MacMillan talks with David Rose about designing our augmented realities and what UX designers, product leaders and others should consider as they take on that challenge. David Rose’s Journey in Tech Innovation David discusses his wide-ranging experiences in industries from healthcare to toys and tech, highlighting his award-winning entrepreneurial journey and his role as the CEO...
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How to transform your UX design process with continuous customer feedback

April 15, 2024 • 12 mins
It shouldn’t come as a surprise that REI, the nation’s largest consumer co-op with some 23 million members, loves to talk with its customers. In this Insights Unlocked episode, UserTesting’s LeTisha Shaw talks with REI’s Monique Lalonde about their continuous interview program with customers to support the product development life cycle. “As our product-led practice matured, we saw an opportunity to foster a habit of talking to cus...
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Navigating the Future of UX Research: Insights from Dave Hora

April 8, 2024 • 21 mins
In this Insights Unlocked episode, Andy MacMillan, CEO of UserTesting, talks with Dave about the rapidly transforming UX research landscape, shedding light on how technological advances are reshaping our approach to understanding user experiences. Dave has written several essays on the subject over on his website. “What we're doing in user research compared to what we were doing 10 or 15 years ago is a much more understood set of a...
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How to succeed as a solo UX designer and product developer in 2024

April 1, 2024 • 25 mins
In this Insights Unlocked episode, UserTesting’s Sean Treiser talks with UI/UX and product designer Karla Fernandes about designing, developing, testing and launching products on your own.
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Investing in an AI-enabled future

March 25, 2024 • 30 mins
In this Insights Unlocked episode, UserTesting’s CEO Andy MacMillan talks with Chris Messina, co-founder of the Ride Home AI Fund. They discuss AI’s rapid integration into our lives; ways in which AI will revolutionize work; the key elements of a successful product today; as well as Chris’s investment strategy for AI startups.
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How UX Research for AI and machine learning (ML) is different from UX Research for design

March 18, 2024 • 34 mins
In this Insights Unlocked episode, Lawrence Williams talks with Dawn Procopio, founder and principal UX researcher at AI-Ethicist.com. They explore the critical role of UX researchers in ensuring that machine learning models are human-centered and ethically sound.
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Supercharge your research with intentional (and connected) note-taking

March 11, 2024 • 31 mins
In this Insights Unlocked episode, UserTesting’s Lija Hogan talks with Jorge Arango, author of the new book Duly Noted: Extend Your Mind Through Connected Notes. They discuss the power of note-taking to help you be more knowledgeable and creative, both at a personal level and collaboratively with teams.
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How to build products customers actually love with continuous discovery

March 4, 2024 • 21 mins
In this Insights Unlocked episode, Teresa Torres — author of Continuous Discovery Habits, which has now sold more than 100,000 copies — talks about the importance of customer input earlier in the product development lifecycle to better dial in product market fit and reduce wasted costs. Teresa has coached hundreds of teams at companies of all sizes, from early-stage startups to global enterprises, in a variety of industries. She h...
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Is AI coming for your design job?

February 26, 2024 • 29 mins
In this episode of UserTesting’s Insights Unlocked podcast, Andy MacMillan talks with Pablo Stanley about AI’s impact on design. Pablo is the founder or co-founder of several design brands, most recently Bueno and the Musho AI plugin for Figma. Previously he was a lead designer at InVision, as well as a staff designer at Lyft and Udemy. He teaches art and design on his YouTube channel Sketch Together, as well as supports the Latin...
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Create an internal Insights Council to inform and influence business decisions

February 19, 2024 • 10 mins
In this bonus episode, we look back to our conversation from Season 6, Episode 53 with Monal Chokshi, Head of Research & Insights at Dropbox.  In this clip, Monal shares tips for anyone looking to build a research team from the ground up at a company, as well as tips for next leveling a research team that already exists. She also explains how she created an internal Insights Council to help inform and influence business decisions. ...
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UX Research - Less Order Taking, More Strategic Advising

February 12, 2024 • 9 mins
In this bonus episode, we look back to our conversation in Episode 87 with Ari Zelmanow and UserTesting’s Michelle Huff. Ari is a former police detective turned UX researcher and now leads User Experience Research at Twilio.  In this clip, Ari explains why he thinks we need to reinvent UX researchers role within organizations to be less of a service provider and more of a consultant providing strategic advice.   Enjoy the episode.
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No one needs permission to innovate

February 5, 2024 • 5 mins
Welcome back to Insights Unlocked. Our next season kicks off in a few weeks with some incredible guests such as Judd Antin, Jennifer Romano, Teresa Torres, and Pablo Stanley among others.  In this episode, we look back to our conversation in Episode 17 with Christian Idiodi, Partner at Silicon Valley Product Group. We ask him about how teams and individuals should think about innovation within their organizations.  Enjoy the episod...
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Down time during the holidays? Update your portfolio or LinkedIn profile

December 27, 2023 • 7 mins
Welcome back to Insights Unlocked and a very happy holidays to everyone. For many people, the holiday season is a time for taking a break from work as we visit friends and loved ones and otherwise recharge our batteries.  In this short encore episode, we listen to the conversation UserTesting's CEO Andy MacMillan had with Sarah Doody from Career Strategy Lab about making ourselves recession proof. One recommendation they had was i...
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From idea to prototype: a step-by-step process for innovative digital product design

December 18, 2023 • 16 mins
In this episode, UserTesting’s Lija Hogan talks with Leeyat Tessler, Senior User Experience Researcher at Capital One's Innovation Lab. Leeyat provides an inside look into the Lab's purpose-built space, where groundbreaking digital products are born. From initial research to the Wizard of Oz testing, they explore the intricacies of UX research and digital product design.
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Building a customer feedback loop for your startup or small business

December 11, 2023 • 17 mins
In this Insights Unlocked episode, we talked with Siena Hickey from Sanzo Strategy Group about why startup founders should lean into talking with their customers more, and what the risks are if they don’t. Siena has consulted brands across America, Europe, Asia, and Africa on the nuances of product market fit. Customer feedback allows you to identify and remedy small problems before they have the chance to become critical issues do...
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Fostering human connection for hybrid and remote design teams

December 4, 2023 • 20 mins
In this week’s Insights Unlocked, Alex Mullans, product lead at Figma, provides insightful perspectives and strategies for maintaining human connections in remote design teams during his conversation with Liz Miller, vice president and principal analyst at Constellation Research.
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Driving global social change through research and design

November 27, 2023 • 18 mins
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A 2-step matrix for making customer insights more actionable with Aline Thomé from Raiffeisen Bank International

November 20, 2023 • 19 mins
In this week’s Insights Unlocked, we chat with Aline Thomé, a senior UX/UI designer at Raiffeisen Bank International about the challenges she faced introducing UX research to a large and established international organization, highlighting the importance of resilience. The Austrian banking group operates 13 subsidiary banks in Central and Eastern Europe and serves 16.3 million customers through more than 2,100 business outlets.  Al...
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How can AI elevate your UX Design? Insights from Chief Scientist Ranjitha Kumar

November 13, 2023 • 18 mins
In this Insights Unlocked episode, Liz Miller interviews UserTesting’s Chief Scientist Ranjitha Kumar about her unique perspective on integrating AI and machine learning (ML) into UX and experience research.
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Running a beta pilot to successfully launch a (hardware) product

November 6, 2023 • 19 mins
In this Insights Unlocked episode, Anne Wilbers, a Senior Design Researcher at Canopy, shares her experiences UX testing the new Canopy Pickup Cam system ranging from the installation guides, hardware, app, website landing pages and more. The Canopy Pickup Cam is a smart security camera that works for most trucks. Theft from trucks and other vehicles is a big deal. In fact, $7.4 billion was lost to auto theft and property stolen fr...
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