Claim OwnershipBusiness, Interrupted
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Business as usual is challenged every day. It’s not about if disruption occurs, it’s when. Hosted by Cheyene Marling and Brian Zawada, this original show from Castellan Solutions takes you on a guided journey of self-reflection – learning from the world’s best leaders and leaving you ready for whatever comes next.
24 Episodes
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We’re another season older and wiser! Season 2 of Business, Interrupted has come to an end, and we’re taking the opportunity to look back at the experts who shared their insights and advice with us. Listen as hosts Brian Zawada and Cheyene Marling break down their learnings and reminisce about their favorite moments from this season.
The size and scope of the aviation industry make disruption a frighteningly real possibility. Yet for our guests, Andrew Velasquez, First Deputy Aviation Commissioner for the Chicago Department of Aviation, and Justin Pierce, Emergency Management Director for Los Angeles World Airports, planning and preparation enable them to maintain continuity.In this episode, you'll hear Andrew and Justin join host Cheyene Marling to share their insights on building relationships and networks. They also discuss how to effectively conduct risk exercises with tens of thousands of people and how emergency managers work together across organizations.Related Resource: Getting Started with Resilience Management Guide
As the business world becomes more digitally focused and enabled, many of the most impactful and disruptive events we encounter are cyber driven. It’s no longer a question of if a cyber disruption will occur, it’s when. In this episode, Chief Information Security Officers Jim Kastle of Kimberly-Clark and Mark Eggleston of CSC join host Brian Zawada to break down what a good cyber response plan looks like and how it has evolved in recent years.Related Resource:Cyber Response Builder
How do you restore business operations and move forward in the midst of the worst possible tragedy?Matthew Horace, Chief Security Officer at Mayo Clinic, spent more than two decades as a federal agent before transitioning to the private sector. Over the course of his career, he helped navigate three of the biggest tragedies imaginable: The Oklahoma City Bombing, Hurricane Katrina, and Hurricane Sandy.In this episode, Matthew joins host Cheyene Marling to discuss the leadership principles he’s learned throughout his career. Listen in as he breaks down why empowering and taking care of your people is the most important part of business resilience and critical event management.Related Resources:Crisis Management Plan TemplateGetting Started with Resilience Management Guide
When navigating a critical business event, how will you define success?In this episode, Ann Pickren, Chief Customer Officer at OnSolve, joins host Brian Zawada to compare notes on what it takes to achieve success in business resilience and critical event management.As you listen, you’ll hear top tips for crafting your business resilience program, and why it’s important to earn the respect of the organization you’re trying to help. Related Resources:Crisis Management Plan TemplateGetting Started with Resilience Management Guide
When starting (or restarting) a business continuity program, it’s easy to get hung up on trying to make it perfect. The problem is, that can leave you stuck in process, waiting for everything to line up. For Shane Mathew, Senior Manager of Business Resilience at Zoom, the key to success is identifying the quick wins to move your program forward.In this episode, Shane joins host Cheyene Marling to discuss ways to make your business continuity program “sticky” and shares the three most important things to consider when building up your organization’s resilience.Related Resources:Executive Support AmplifierBusiness Continuity [Re]Vision BuilderGetting Started with Resilience Management Guide
There is no one-size-fits-all approach to business continuity and resilience, so why not take the best ideas and adapt them to your organization?Mark Armour is co-author of the book Adaptive Business Continuity: A New Approach. In this episode, he and host Brian Zawada – author of The Business Continuity Operating System – highlight the most impactful takeaways from each other's approaches. As you listen, you’ll learn what it means to truly understand your organization so you can get the necessary recovery capabilities in place.Related Resources:The Business Continuity Operating System by Brian ZawadaAdaptive Business Continuity: A New Approach by Mark Armour and Dr. David Lindstedt
If the past few years have taught us anything, it's that nothing ever goes quite to plan. In Season 2 of Business, Interrupted, hosts Cheyene Marling and Brian Zawada explore the changing waters of business continuity and resilience, bringing clarity to the chaos of managing a crisis. In each episode, you’ll hear experts from some of the world's most prominent brands share insights, advice, and lessons learned – all to equip you with the tools to navigate the disruptions affecting your day-to-day business.
From backlogged ports to continued COVID lockdowns, supply chain has continuously been in the headlines. It’s something the average consumer doesn’t pay much attention to, but for our guest today, it’s her bread and butter.Elaine Boltz, Chief Operating and Transformation Officer at Crocs, took on her role right as the pandemic hit, giving her quite the exciting start to an already challenging position.In this episode, Elaine joins host Cheyene Marling to share her insights on quickly pivoting, managing supply chain risk, dealing with ambiguity, and trusting in coping with the unexpected.Related Resource: Getting Started with Resilience Management
Business continuity and resilience professionals spend significant time preparing for the worst situations imaginable. With the recent conflict in Ukraine and geopolitical tensions continuing to escalate, some of those scenarios have become reality. Whether it's government sanctions, cyber attacks, or currently unrealized consequences, the potential effects on business resilience around the world could be significant.In this episode, Michael Bratton, Director of Consulting at Castellan Solutions, joins host Brian Zawada to break down some of the immediate consequences of the war in Ukraine. You’ll learn why preparing for severe yet plausible scenarios is so important, and how lessons learned could be applicable beyond current events.Related Resources:Plausible Scenario BuilderCyber Response Builder
For many practitioners, the responsibility of maintaining business operations in a crisis falls squarely on their shoulders–if something goes wrong, it’s on them. But, what if there’s a better way?For Scott Baldwin, Head of Enterprise Resilience at Netflix, that “better way” is to transfer responsibility for the organization’s resilience to the actual stakeholders. The business continuity team then becomes a resource to train and equip the stakeholders, instead of begging them to participate.In this episode, Scott joins host Cheyene Marling to share the lessons that led him to this approach and breaks down how you can begin to look at business continuity in a different light–achieving traditional directives without getting bogged down in traditional methods.Related Resources:Executive Support AmplifierBusiness Continuity [Re]Vision Builder
We're celebrating the conclusion of season one of Business, Interrupted by revisiting some of our favorite moments and drawing on key themes that emerged. Throughout this season, we’ve spoken with some incredible leaders sharing profound insights on a variety of topics related to business continuity and resilience. Listen as Hosts Brian Zawada and Cheyene Marling recap their favorite memories and list their biggest takeaways from the extraordinary conversations in season one.
How do you define a “crisis” versus just an “issue”?Business continuity depends not only on a well-crafted response plan but also on your ability to determine when that plan should be implemented. In this episode, Melissa Agnes, Founder and CEO of the Crisis Ready Institute, joins to discuss the relationship between crisis management and business resilience. With over a decade of experience in crisis management in various industries, Melissa shares the five hindrances to being crisis-ready and the role culture plays in determining your preparedness.
What do you do when the project you were recruited for suddenly disappears? Now, you’re left without a role in an organization that doesn’t know what to do with you.For our guest, that’s the reality he faced. Jayaraj Puthanveedu, Global Head of Operational Resilience, Cyber Fraud and Third Party Tech Risk, is a technologist turned accidental risk manager. Despite losing the role he was hired for at his first job, he found an opportunity while doing research on the then-unknown world of IT security. Since then, he’s worked in a variety of fields including cybersecurity, business continuity and resilience, and operational risk management.In this Leaders episode, Jay joins to discuss the importance of a multi-faceted approach to business resilience and how emotional intelligence and situational awareness helped him through the biggest challenge of his career.
When hearing about a successful cyber-attack or data breach, have you ever thought “That could never happen to us”?But what if it did? How would your organization maintain continuity? In this Scenarios episode, Jason Barr, Chief Information Security Officer at Ada Support, joins host Brian Zawada to discuss why business resiliency depends on cyber security now more than ever. Jason has more than two decades of experience in the IT industry, with more than half of that focused on information security. Listen as he shares insights on what preventive measures you can take, and what to do when – not if – a cyber disruption occurs.Related Resource:Cyber Response Builder
With nearly 12 million people leaving their jobs since April of 2021 and an additional 48% considering leaving in the next six months, it's clear the "Great Resignation" is not a thing of the past.For Tara Davidson, Global Vice President of People at Castellan Solutions, it's up to employers to do what is needed to attract and retain their best people. As an HR practitioner with over 25 years of experience, she is uniquely qualified to address the topic.In this Leaders episode, Tara joins Cheyene Marling to share insights on the current state of human capital management, the underlying causes behind the Great Resignation, and what employers should be thinking about when it comes to keeping their best people happy.
With hundreds of ships waiting off-shore in U.S. ports, supply chain infrastructure faces a massive crisis.For Eddie Galang, Chief Information Security Officer at the Port of Long Beach, failure is not an option.In the wake of the pandemic, Eddie was challenged not only with keeping his team members safe, but protecting the port from threats and maintaining operations remotely. In this Leaders episode, Eddie joins host Cheyene Marling to break down his approach to continuity planning and share how his team deals with the pressure of maintaining a crucial link in the world’s supply chain infrastructure.
How well do you understand your supply chain? Do you know the risks to every supplier? In this Scenarios episode, David Landsman, Senior Vice President and Head of Global Operations at JLL Technologies, joins host Brian Zawada to discuss the impact of the Resilience Movement on supply chain and business continuity. David is a global leader in the field, with nearly 20 years of experience building supply chain marketplaces in multiple industries, giving him unique insights.As David and Brian break down the nuances of supply chain risk, you'll learn why a holistic understanding of your business is key.Related Resources:• BCM Business Case Template• Supply Chain Continuity White Paper
In business continuity planning, which comes first, disaster recovery or risk mitigation?For Melanie Lucht, Associate Vice President and Chief Risk Officer at Carnegie Mellon University, the answer is simple–manage your risk first.Melanie first learned to think like a risk manager while working in insurance. When she was offered the chance to launch an enterprise risk management program for Carnegie Mellon, she jumped at the opportunity.In this Leaders episode, Melanie joins host Cheyene Marling to share the lessons she's learned along the way and how prioritizing resilience ahead of recovery is helping her team navigate the COVID pandemic.
After the disruptions of 2020, business leaders are more concerned than ever with preventing disruption and responding in a timely way when prevention fails. This focus has been named The Resilience Movement.In this Scenarios episode, Gail Ciccione joins host Brian Zawada to share her perspective on resilience and executive engagement. Gail is the Chief Operating Officer for a medical device supplier, having spent her entire career in supply chain operations for companies of all sizes.As Brian and Gail dig into this topic from an executive perspective, you'll learn the impact executive engagement can have on business resilience and why authenticity is key to success.Related Resources:• Executive Support Amplifier• BCM Business Case Template
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