Staffing Standards and Delivering Quality Patient Care The Handoff

Brie Sandow, the Chief Operating Officer and Chief Nursing Officer at St. Luke's Meridian Medical Center, discusses the importance of understanding seasonality and the benefits of using a closed calendar year to inform staffing. She highlights the importance of communication, and dives deep into the problems with attempting to legislate staffing standards and ratios, and the need to focus on data, analytics, and experts to best determine scheduling and staffing.